Privacy Policy

This privacy policy (also referred to as privacy notice) explains the handling of information of the users of the Website (data subject) Canopy (“Website”) operated by Canopy for Earth Sdn Bhd (1444344-M) (“Canopy”) (data user) in line with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

This Policy aims to highlight the manner in which Canopy deals with the personal data and the choices available to the user to access or limit Canopy’s access to the personal data.

We only process any Personal Data which you have provided to us in connection with your use of the Website in the manner set out in this Privacy Notice. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Collection of Personal Data

When you visit the Canopy website or any pages or sub-pages related to our Website, we collect information sent to us by your computer, tablet or mobile phone. The information sent to us includes your computer’s IP address, device identifiers, the operating system you’re using, your location, standard web logs or any other information available through web data We also collect information related to our service, like contact information you submitted on the Website such as your name, email, home address, phone number and other similar information

When you visit the Website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.

Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address, phone number and such other relevant information which we may require in order for Canopy to fulfil its provisions of services under the Website. We refer to this information as “Order Information”.

When we refer to “Personal Data” in this Privacy Policy, we are referring to both about Device Information and Order Information.

Children Privacy 

If you are under 18 years of age, you may browse our Website. However, you may not provide Personal Data to us. This Websites not designed for persons under the age of 18 and we do not knowingly collect personal data from anyone under the age of 18. 

Purpose and Use of Personal Data

Use of Personal Data

Our primary purpose in collecting Personal Data is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal data to:

  • Process your order on Canopy
  • Send you notifications about your transaction or shipment
  • Improve our customer support
  • Customise, measure, and improve our services
  • Design our website in consequence of the way visitors use it
  • Deliver target marketing, service update notices, and promotional offers based on your communication
  • Complete security checks related to the use of our services
  • Contact you by email or by the method selected in your preferences
  • For the purpose of maintaining and improving the Services or considering new services;
  • For the purpose of complying with legal or regulatory requirements or as authorised by legal or regulatory requirements in both originating country and country of destination; and
  • For such other purpose as part of the services

Use of Order Information

We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or Services.

Use of Device Information

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Direct Marketing

Canopy may use your personal data for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our products and services and/or conduct free prize draws and prize competitions and such other information in relation to our products which we believe may be of interest to you.

Canopy will send you advertisements, marketing and/or promotional materials or information in relation to our products, if you have elected to receive such information when you register with Canopy.

If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting us at: hello@ourcanopy.green 

Google Analytics

We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your

Personal Data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Behavioural Advertising

As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

(Collectively referred to as “Purposes”)

Security of Your Personal Data

We ensure that all Personal Data collected will be safely and securely stored. We protect your personal data by:

  • Restricting access to personal data;
  • Maintaining and regularly updating technology products to prevent unauthorised computer access;
  • Having in place commercially reasonable security control systems to safeguard the confidentiality and security of your personal data; and
  • Securely destroying your personal data when it's no longer needed.

Disclosure of Personal Data

Canopy will not disclose any personal data to a third party, except to the following parties in accordance with the Purposes set out in Paragraph 2 above:

  1. Canopy’s officers, employees, third party service providers and agents for purposes relating to the User’s engagement of services whether in or outside of Malaysia;
  2. any third-party service provider, agent or contractor who has been appointed by Canopy to provide the services (for example in relation to their storage and management of databases, management of website, app and email traffic) whether in or outside Malaysia subject to sufficient security controls over the information;
  3. any person or governmental authority to whom Canopy is under an obligation to make disclosure under the requirements of any law, rules, regulations, court order, codes of practice or guidelines binding on Canopy including, without limitation, any applicable regulators, governmental bodies, or industry recognised bodies, and where otherwise required by law, whether local or foreign;
  4. to such other parties as may be permitted under Malaysian law.

Canopy do not sell, rent, or lease Canopy customer information to third parties. Canopy will not provide any personal data to any third parties without the prior consent of the Users; provided, however, this shall not apply to the following cases where the personal data is processed or provided to a third party where it is necessary:

  1. to achieve a utilisation purpose prescribed under this Policy;
  2. in order to protect the vital interests of the User;
  3. for the administration of justice;
  4. for compliance with any legal obligation to which the User is the subject, other than an obligation imposed by the Policy; or
  5. cases where it is required under the PDPA and/or other laws and regulations.

Rights and Choices

You have the right to request access to your personal data held by us.

You have the right to request correction or verification of your personal data held by us which is inaccurate, incomplete or not updated.

You may do so by writing to us at the contact information below, providing us with the following:

(i) Name; and
(ii) NRIC or Passport number.

The information above is for us to ascertain your identity as the correct data subject, hence it is your responsibility to keep such information safe. You will be responsible for any action taken by us in response to a request from someone using the information.

You may withdraw your consent to our processing or limit our right to process personal data by notice in writing to us. For avoidance of doubt, the withdrawal or limitation does not include processing of mandatory personal data.

We aim to keep your personal data in our records accurate, complete and up-to-date. In accordance with the PDPA, we may refuse to comply with your request for access or correction in certain circumstances as stated in the PDPA. You will be notified of our refusal and reasons behind it. 

We also reserve the right to charge a reasonable administrative fee in order to meet your requests. We shall process your request upon payment of the administrative fee and/or receipt of your request within twenty-one (21) days.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this Policy will be published on our Website. If you continue to engage our services or be registered as an account holder on our Website, you shall be deemed to accept such changes.

Contact Us

If you have a complaint or have any inquiries relating to any matter concerning your personal data contained herein, you may contact:

Customer Service Department
Address: 39-3 The Boulevard, Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur Malaysia

Email: hello@ourcanopy.green
Contact No.: +603-2201 6668