Terms & Conditions
This website is owned by Canopy For Earth Sdn Bhd (1444344-M) whose head office is 39-3 The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur Malaysia. If you continue to browse and use this website you are agreeing to comply with and to be bound by the Terms & Conditions contained herein (“the Website”). Any improper or unauthorised use of the Website is strictly prohibited. The term “us” or “we” refers to Canopy and the term “you” or “your” refers to the user or viewer of the Website. If you do not agree with the terms and conditions contained herein, please cease using the Website and exit immediately.
Changes
Canopy reserves the right at any time and solely at Canopy discretion, to change, modify, add or remove any of the terms and conditions contained herein without notice. Your continued use of the Website indicates your acceptance of such changes or modifications.
Intellectual Property
Unless otherwise noted, the content contained on the Website is protected by copyrights, trademarks and/or other intellectual property rights. The Website is intended for personal use, illustration and information only. No Website content may be copied, reproduced, published, uploaded, posted, transmitted or distributed in any way without written permission of Canopy. Any unauthorised use of the Website including but not limited to any other internet, intranet, web or other site or computer environment is strictly prohibited.
The trademarks, logos, characters and service marks, materials displayed on the Website (whether registered or unregistered) belong to Canopy and shall not be used or modified in any manner. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Nothing contained on the Website should be construed as granting of any license or right to use such intellectual property rights. Any improper or unauthorised use of any part of the Website is strictly prohibited.
Canopy reserves the right to bring any action arising from the improper or unauthorised use of this Website, including any action for infringement of Canopy trademarks and other intellectual property rights.
Shipping Policy:
(i) Orders will be processed and ready to ship within seven (7) days (excluding weekends and public holidays) from date of confirmation of the order. Orders placed on weekend and public holidays will be processed on the next working day.
(ii) Customers will receive email update(s) on the status of their order with a link to track the order.
(iii) Items will be delivered within the next 1 – 5 days by our local courier partner.
(iv) Shipping is free for delivery for West Malaysia and a flat fee of RM5 for East Malaysia.
(v) For international orders – please contact us at hello@ourcanopy.green for shipping rates.
Exchange & Refund Policy:
(i) All items sold are strictly non-refundable.
(ii) We inspect all our items carefully before shipping, however in the event incorrect items or defective items are delivered customer may be eligible to an exchange or a store credit refund.
(iii) Exchange is only available for size or colour of the same style and design. We may not be able to offer exchanges for a size if that item is sold out because we do not guarantee that every product will be restocked. In that event, the Customer will receive store credit.
(iv) To be eligible for an exchange or store credit refund customer must notify Canopy customer service via email at hello@ourcanopy.green immediately upon receiving the items. Photo evidence is required for exchanges for defective items.
(v) All items must be sent back within fourteen (14) days from date of purchase to the following address:
Canopy For Earth Sdn Bhd
39-3 The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur Malaysia
(vi) Items returned must be:
(a) In its original condition with tags intact and in its original packaging;
(b) Returned items must have no visible signs of wear or use i.e. unworn, unwashed and unaltered.
(c) All items must be sent with the original invoice slip (Customer may print out a copy from their account on the Website).
(vii) Items which do not meet above conditions will not be accepted for exchange or store credit refund.
(viii) Items returned after the fourteen (14) day period will not be eligible for exchange or store credit.
(ix) Exchanges can only made one time per order number.
(x) Cost of shipping for exchange shall be at the Customers’ own cost.
(xi) Canopy reserves the right for final decision.
Tree Planting
(i) Our Customer’s tree will be planted within two (2) months from the date of confirmation of purchase.
(ii) Every three (3) weeks we will collate the number of trees to be planted and inform our tree partners. It takes our partners up to three (3) weeks to prepare the ground, plant, geo-tag the coordinates for the site and send the information back to us.
(iii) Our Customer will receive an email with the GPS coordinate of where the tree is planted within three (3) days when Canopy has received confirmation from its partners that the tree is planted.
(iv) The Customer agrees and acknowledges that the tree planted with their purchase from the Website does not give the Customer any right, legal ownership or beneficial ownership over the tree.
(v) Canopy shall not be liable in the event of any situation that affects the trees and our Customers shall not have any recourse against Canopy in any event in relation to the tree planting. Canopy takes great care in partnering with reputable tree planting partners and it is understood that the survival rate of newly planted trees partly is in the hands of Mother Nature such as viruses, diseases or weather conditions.
(vi) By making a purchase with us you acknowledge that you have read, understood and agree with our terms & conditions. Canopy reserves the right to alter these terms and conditions at our sole discretion.
Privacy Policy
All personal data provided to Canopy shall be collected, used, protected and processed in accordance with the Personal Data Protection Act 2010 of Malaysia. For more details on how we collect, use, protect and process your personal data, please refer to our Privacy Policy.
Limitation Of Liability
In no event shall Canopy or any of Canopy representatives, officers, directors, employees or third party involved in creating, producing or delivering the Website or Website content be held liable for any direct, indirect, punitive, special, incidental, consequential or indirect loss, injury or damages (including, without limitation, lost profits) arising out of or in connection with your access to, or the use of the Website, the Website content and/or the goods sold under the Website.
Force Majeure
Canopy will not be responsible for the failure to perform or any delay in performance of any obligation hereunder for a reasonable period due to labour disturbances, accidents, fires, floods, telecommunications or Internet failures, strikes, wars, riots, rebellions, blockades, health/virus pandemic, outbreaks of infectious disease or any other public health crisis (including quarantine or other restrictions), acts of government, governmental requirements and regulations or restrictions imposed by law or any other similar conditions beyond the reasonable control of Canopy.
Jurisdiction
The terms and the conditions contained herein and the use of the Website shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia in all matters arising out of or in connection with such terms and conditions and the use of the Website.
Disclaimer
Canopy strives to ensure that the Website content and the Website are accurate and reliable. However, Canopy does not warrant or guarantee as to the accuracy reliability of the Website content and the Website including but not limited to information and material due to the occurrences of any inaccuracies or performance, completeness, suitability, timelines or errors. Any reliance on the Website content and/or Website including use of any information and material at the Website shall be at your own risk. Canopy makes no representations or warranties of any kind regarding the Website and the Website content. It shall be your own responsibility to ensure that any information, material available through the Website meet your specific requirements.
Everything on the Website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND (EXPRESS OR IMPLIED). CANOPY SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS OF PROFITS, INJURIES, SAVINGS/GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THE WEBSITE.
Cookies Policy
This Website stores cookies on your computer. These cookies are used to improve our Website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy.